Patient Management System



  • No customization required: Hinfoways is exclusively built for hospitals and hence you do not require any inhouse or third-party customization. You can get started much quicker. Save your time and cost on customization.
  • Notification Based System: For managing leads, you need not integrate your email system anymore. Be it your patients or team members, the entire Hinfoways system works on notifications. You need not login to hundred different e-mails, open ten different browsers or windows and manually manage things. Everything happens on a single platform and the platform behaves independently.
  • No additional applications required: Get rid of spreadsheets, word processors, slides etc. You can see all the action real-time on Hinfoways. You need not maintain separate files on your computer to manage leads, forecast sales or present sales data. Hinfoways is one single reference point for all your leads and sales.
  • Automated system: You need not do the double work of capturing leads from different sources manually, entering the details into a spreadsheet or word processor and then manually enter them into an application. Your lead can directly be captured on Hinfoways. You can integrate Hinfoways with your online contact forms. What more, Hinfoways can send automatic notifications to your team members and patients. Even though, it comes with pre-defined standards and templates, you can set your own standards, templates and deadlines. Hinfoways would start working by sending notifications even before your sales team get into action. You can save a lot of time on regular communication.
  • Communicate and track your sales team performance: You can communicate with your sales team on Hinfoways. For every communication you do, your sales personnel get a notification. Your sales personnel can respond to it in real time and all the communication between you and the sales personnel is logged date and time wise. You can access any communication at any time. You can set territories and targets for your sales team and track their performance anytime. What else, you can even see your team’s sales forecasting. You can do all of these on a single dashboard.
  • Centralized System: Even if you are a chain of hospitals at different locations, you can manage your entire query management and sales team on Hinfoways. You can easily track things location wise and also see things in a consolidated way for the entire group. You are in complete control of your business anytime and anywhere.
  • Track and respond to your leads in real time: Never miss a lead and never wait for a particular time of the day. Hinfoways gives opportunity for the process to work round the clock by sending real time notifications to the respective stakeholders. Your doctor can access patient details and reports and respond to a query anytime on the system. The moment doctor answers a query, your sales/query management team gets notification. Till that time, they can focus on other leads. Your sales team/query management team need not unnecessarily spend time in getting the queries answered manually.
  • Stages in sales cycle: Each lead passes thorough different stages of sales process so that you have a complete and correct picture of the entire sales process and get information on fresh lead, attended lead, unattended lead, active lead, cold lead etc.
  • Uniformity: Hinfoways will bring uniformity in lead management across the organization. Your entire team can follow same set of standards and processes across different locations to perform their tasks. This improves quality and speed of response to queries and hence increases the chances of sales conversion.
  • No Duplication of efforts: You know who is attending to what query. Each lead and activity are logged in Hinfoways against the attending team member’s name, date and time so that there is no duplication of efforts.
  • Mobile Lead Management System: Your sales or query management team can access Hinfoways on mobile too so that their productivity is not hampered when they are not at the work station.
  • Updates: We understand the importance of being relevant in fast changing technology and business space. Our research is continuous. From time to time we will bring some very important updates in order to help you to keep pace with the developments.
  • Scalable: Tomorrow you may expand to many locations and come up with more and more hospitals. Hinfoways is flexible and can accommodate your ever-growing business needs and expansion plans.
  • Simple to use: Since Hinfoways is built by healthcare professionals for healthcare professionals, it won’t take much time for your team numbers to understand and adopt to Hinfoways. It is very simple to use and does not require any sort of programming knowledge or special training or any help from an external consultant. You have information within the system to help and guide you and your team member. Hinfoways Support team is also there to help you
  • Affordable: Hinfoways is far more less expensive and more relevant to hospitals when compared to other lead management systems available in the market.
  • Lesser manpower requirement: You can reduce your manpower cost to a great extent. Since the system directly communicates with the respective stakeholders and is automated, all you need is very few employees to manage the entire show.
  • Lesser turnaround time: Your entire lead management activity is managed on a single automated platform that ensures lesser turnaround time and faster response to patient queries leading to better sales conversions.
  • Partner Management: You may have hundreds of partners referring you patients from locations. Now you can create a dedicated login for them where they can refer patients and you can track their contribution to your overall business. Your partners can also access the list of patients referred by them. This will help you to segregate parameters based on their contribution.
  • Sales Data: End of the day it is all about data. You get the entire sales data from different locations on a single dashboard. You need not wait for weekly or monthly sales reports. Now you can see your up to date sales data anytime. You can also see sales forecasting.
  • Set approvals and work flow: You can set levels of approvals and work flow in order to give better clarity to the team and also ensure that the entire lead management system works smoothly.
  • Dashboards: All the stakeholders would get access to their respective dashboards so that they can know and understand things at a glance.

  1. User Interface - Each stakeholder has a distinct interface. Hinfoways is built keeping in mind the distinct requirement of each stakeholder involved in the entire lead management and sales process. Hence you get a separate user interface for patients, doctors, facilitation companies and partners, referral doctors, marketing team and the management.
  2. Contact Management - You will never miss a contact. Get complete picture of all your patients and the referral sources. Save, segregate, update and access customer and referral data along with the communication history. Access and update your data anytime.
  3. Lead Management - You can convert more leads at a faster rate. You can see the source of your leads, read the relevant insights you can act on, write and track communication from the system.
  4. Collaboration - Now your team can collaborate to win. Be it a single stand-alone hospital or a chain of hospitals, with Hinfoways you can collaborate with relevant people across the company and even at different locations. Define roles, assign tasks, route leads, monitor, share insights and relevant documents. Create, view, and manage conversations. Single point of sharing environment where all the operations are done through admin panel.
  5. Sales Management - You can manage your sales team, even remotely. Get real-time views of sales performance with dashboards and reports. You can view sales task, close a case, log calls, respond to potential opportunities. Track the flow and manage tasks. Approve and automate routine business processes. You can get a complete view of your entire lead pipeline and forecast your sales.
  6. Reports & Analytics - You can know things, forecast and plan. In the present version of the product you can generate various reports that could give you an insight and help you to make decisions. Just to help you better, we would also be bringing in the analytics feature. Customized Analytics which is an upcoming feature would help you get customized sales forecasting reports, user reports, stakeholder report and market report. User friendly interface with customized fields, filters, groupings, and charts to get an immediate real-time view.